Pioneer DJ has confirmed problems with at least some of the new DDJ-SX3 controller units, with reports coming in that the audio output can freeze or the LEDs can switch off mid-set – and although the company is denying that it is mounting a recall, it is asking any affected users to get in touch.
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Pioneer DJ is asking users to check whether their DDJ-SX3s are affected by looking at the barcode sticker on the packaging or the underside of the unit itself: If there is a black dot to the right of the barcode, your unit is NOT affected and you need take no action. (Pioneer DJ equipment dealer DJ Tech Tools published pictures of how to do this.)
If your unit does NOT have that black dot, or if you have noticed problems with your SX3, Pioneer DJ is asking you to either telephone its warranty or service department in your country, or get in touch via the website contact form on your country’s Pioneer DJ website (here are links for the USA and Canada), to arrange next steps and to potentially have your unit serviced.
It’s not what happens…
…it’s how you deal with it. These things are unfortunately often part and parcel at the cutting edge of technology, but it is obviously best that when they do happen, they are handled with transparency and efficiency. Let’s hope: This is a developing story so watch this space for updates.
Have you got a DDJ-SX3 and got problems, or is all fine with your unit? Does your barcode have the “all clear” black dot, or not? Let us (and other users) know below…